Human resource management includes the vital tasks of recruiting, screening, interviewing, training, appraising, disciplining, rewarding, and developing the employee--both for business and nonprofit enterprises. Since all managers have HR responsibilities, it is important that they have an understanding of the key concepts of this increasingly important function, especially since many decisions they make about employees have possible legal ramifications. This introductory-level course draws on material from Harvard Business School professor D. Quinn Mills' book, Principles of Human Resource Management.

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Small business leaders are responsible for inspiring employees to do their part to bring about the organization's goals. Good leaders must have a vision of where the business is going, possess strong communication skills, and be able to bring out the best in the people they lead to make that vision a reality. While the fundamentals of leadership and management are the same in large and small business settings, one or two bad leaders can more quickly have a detrimental impact on a small business.

This course will prepare you to lead and manage employees in your organization, whether you are navigating through periods of change, growth, or stress. You will learn about some of the qualities and values shared by successful leaders, like decisiveness, adaptability, and humility, as well as common managerial challenges and techniques, strategies, and best practices to overcome those obstacles.

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Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This Certificate in Managing Change and Resolving Conflict covers the key issues and best practices for managers dealing with contentious situations in the workplace. Each of the seven courses in this suite offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues. Courses included in this certificate program are listed at the bottom of this page. This program can help both current managers, and those advancing in the management ranks, with the necessary knowledge and skills. It is recommended that learners begin with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order. Upon successful completion, you can download and print a Certificate of Completion.

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This general awareness course will assess the representation of women in various domains, including sports, politics, education, STEM fields, pink-collar jobs, and managerial positions. We will also review challenges that many working women face, as well as strategies for addressing those challenges both as an individual and from an organizational perspective. The course concludes with a brief review of milestones in the history of women in the workplace and an assessment of some ways that better representation of women can benefit businesses.

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Human resource professionals must negotiate a wide range of legal issues in the workplace. Employment law is a complex and constantly evolving area that has been disrupted many times over by technological advancements and new economies. This course examines the legal responsibilities and boundaries of human resource professionals and how they use this knowledge to support their employers and organizations. To support organizations effectively in this area, human resource professionals must be able to understand a multitude of regulations that govern employment relationships, as well as accurately assess potential legal issues and employers' ethical responsibilities.

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The most effective writing is clear, concise, and error-free. Whether you're writing for business, education, marketing, or personal projects, having a firm understanding of grammar basics will help you communicate effectively with your audience. This Grammar Refresher course will walk you through the foundational elements of English grammar, including the parts of speech, punctuation, and sentence structure. Through interactive games and exercises, you'll learn how to spot and fix common grammatical errors. Gain confidence as a writer and editor by mastering grammar basics with this Grammar Refresher course.

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A 2022 survey by AHIP determined that 56% of employees will make the decision to leave or stay at an organization based on their health benefits. Medical benefits can not only impact retention, but also internal and external perception, rates of absenteeism, and financial repercussions.

We will review questions such as: which group health plan can best support an organization's strategic goals? What options are available to ensure the medical-related benefits included are a good fit for your employees? How can HR executives help design a benefits plan in order to address all aspects of employee health, including mental health?

This course will guide you in designing, implementing, evaluating, and adjusting your organizational medical benefit plan to meet specific goals.

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This intermediate-level course provides learners with essential skills for mastering Microsoft's project management software, MS Project. Aspiring project managers are provided a step-by-step tutorial on various functions that are required for every type of project. This course assumes that learners have a basic familiarity with MS Project. MS Project is a popular tool that allows project managers to develop schedules, allocate resources, and track progress. It also allows managers to perform variance analysis and combine multiple projects. This intermediate course will focus on the Microsoft Office 2019 version of MS Project.

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