This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

For more information or to register place click the link.

Depression is one of the most serious and costly healthcare problems facing the United States today. It is one of the most common types of mental disorders. Depression interferes with an individual's daily life, normal functioning, and may cause emotional pain for the individual with the disorder and family and friends. Although depression is a common but serious mental illness, with treatment depressive symptoms can be alleviated.

The outcome of this course is for the learner to describe the different forms of depressive disorders, examine the pathophysiology, symptoms, and diagnosis of depression as well as explore the conventional and integrative treatment approaches for depression.

For more information or to register click the link.

This quick teacher professional development course will help you plan for the design of a STRONG subject-specific, time-specific, resources, outline of the lesson, needs assessment, general information) substitute teacher folder. This will enable you to be sure that your students are still engaging in appropriate lesson activities when you are absent. During your training, STRONG substitute folder components are defined so that you have the correct guidance for planning the instructional day in your absences. In addition to the planning of your lesson activities, you will also learn about other critical components of a substitute folder that provides your substitute teacher with a road map for a successful day.

For more information or to register please click the link.

This teacher professional development course will provide you with details on the main component of a student's Individualized Education Plan (IEP), also known as an Individualized Education Program, and discuss your role in supporting student progress as you follow the plan. The course curriculum provides you with insights into the effectiveness of IEP goals and teaches you an explicit strategy for generating goals using the SMART (Specific, Measurable, Achievable, Relevant, and Time-Bound) goal approach. In generating specific, measurable, achievable, realistic, and time-bound goals, you can ensure the growth and success of every student you support and build your IEP goal bank. The course comes with a downloadable PDF of the content and a graphic organizer that supports you in generating your SMART goals for your students.

For more information or to register click the link.

This teacher professional development course will teach you how to generate diagnostic assessments and utilize them to support our classroom instruction. Diagnostic assessments are an important part of lesson planning because they help you understand what your students know and do not know in an upcoming lesson. The course will help you understand the important components of a diagnostic assessment and allow you to analyze diverse types of assessments you can use in your classroom. You will plan for implementation for an upcoming lesson based on what you have learned.

The course comes with a downloadable PDF of the content and a graphic organizer that supports you in planning for and then tracking the results of diagnostic assessments that you will use in your classroom.

For more information or to register click the link.

This course explores 10 practical Differentiated Instruction integration strategies. Each strategy is accompanied by at least three sample lessons, as well as tips for applying them to best improve learning outcomes for your students.

In this course, you will discover Differentiated Instruction strategies including interest centers, flexible grouping, cubing, and tiering. Every lesson is packed with real-world examples that will help you put these strategies to use in your own classroom. You will take a look at integration across different subjects, grade levels, and learning profiles as you gain helpful knowledge on bringing Differentiated Instruction to your classroom.

This course is a must for today's teachers who often have to differentiate quickly and with minimal resources. Differentiated Instruction is an excellent launch pad for ramping up your creative classroom, and with the tips in these lessons, you will be meeting the needs of your diverse learners in no time.

For more information or to register please click the link.

Differentiated assessment is the key to helping every student succeed. No matter what grade you're teaching, this course will give you the tools you need to gather your assessment data quickly and easily.

You will begin this course by exploring strategies for performing pre-assessments, formative assessments, and summative assessments. You'll discover how to identify and share learning goals, gather assessment information, adjust your instruction, and provide feedback to your students. Real-life examples will help you see how differentiated assessment provides direction for improvement, promotes confidence, and motivates your learners to do their best. Whether you're a new or experienced teacher, you'll gain skill and confidence as you get hands-on practice in using a wide range of assessment techniques. By the time you've completed these lessons, you'll have a clear roadmap for differentiating your assessments and a wealth of practical ideas you can start using in your classroom right away.

For more information or to register please click the link.

Marketing Your Business on the Internet

Find out how to market your business on the Internet, even if you have little or no money to spend! In this practical, hands-on course, you'll discover proven methods that will help you establish an Internet presence and build an online brand identity. You'll learn how search engine optimization (SEO) works and how to track your site's performance using web analytics. You'll understand how to use online advertising, email marketing, and social media (including blogs) to drive business to your website. Finally, you'll learn how to keep your visitors coming back again and again!

Throughout the course, you'll learn to think strategically about marketing your website, products, and services using Internet technologies. You'll explore how to use an Internet marketing checklist and other tools and materials to develop a sound online business strategy. Before you know it, you'll have the skills and knowledge you need to develop a winning Internet marketing plan for your own business.

Using Social Media in Business

One of the biggest challenges for most business owners is to find a continuous supply of new customers. Over the past decade, some have differentiated themselves by leveraging the Internet and social media to do just that. Whether you consider yourself a social media novice or a seasoned veteran, this course will give you a solid foundation and thorough understanding of what social media is and how you can use it to grow your business.

As you progress through the course, you'll master a simple process for making social media work for you. You'll learn about the five most popular social media platforms (Facebook, Twitter, LinkedIn, Pinterest, and Google+) and study secrets for using them and other social media platforms to promote your business. You'll also see how you can build a social media team and automate your social media activities so that you can leverage the power of social media without adding another full-time job to your plate. And finally, you'll gain techniques for measuring and tracking your social media success.

In today's fast-paced and globally connected environment, social media is a game changer for businesses and business owners who use this powerful medium in the right way. So whether you're looking for a new way to market your business or simply hoping to gain a better understanding about the excitement that surrounds social media, this course will empower you.

Achieving Top Search Engine Positions

The vast majority of web traffic comes from search engines. That means the most important thing you can do to increase your website's traffic is to improve its search engine ranking. To do that, you have to understand both the art and science of search engine optimization (SEO).

In this course, you'll gain the knowledge you need to boost your website's visibility. You'll discover how search engines crawl the web, rank websites, and find previously undiscovered sites, and learn which HTML tags are key to getting sites on a search engine's radar. You'll also explore how to select keywords, why you should amass as many potential keyword choices as possible, and which keywords hold the most potential.

In addition, we'll discuss why you should complete a pre-submission analysis, how to do a post-submission analysis using tools such as Google Analytics, and how to manage the SEO cycle to maximize results. By the end of the course, you'll have mastered proven, step-by-step SEO strategies that you can implement right away.

Suite bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Suite bundles.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.  For more information or to register please click the link.