This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends. Learners will explore the concepts of the comprehensive customer experience, as well as the benefits to the company. The course will then discuss key performance indicators, the voice of the customer, and net promoter score. The goal of this course is to help managers build an appreciation and understanding of the importance of customer loyalty and the role customer service can play.

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This self-paced SQL training course is perfect for advancing your current SQL skills. While Oracle uses a standard SQL like other major databases, PL/SQL is specific to Oracle. PL/SQL is a procedural language with variables, conditions, loops, subprograms, stored procedures, and functions. By course completion, you will understand and know how to use PL/SQL's main features, including declaring, naming, and assigning variables.

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Mastering Oracle SQL is one today's most marketable programming skills for end-to-end developers. This online, self-paced course covers the basics of Oracle SQL. You will learn the fundamentals, including queries, procedures, and functions through hands-on assignments. By course completion, your SQL skills will be on par with industry standards.

What you will learn:

How tables are structured and how data is stored

To use Oracle to output reports and to use SQL functions

To group data to get aggregate values

To write joins and subqueries to get data from multiple tables and to write INSERT, UPDATE, and DELETE statements

To use SET operators and to do conditional processing with CASE

How you will benefit:

Gain skills that every developers needs

Bring your SQL skills to any web development job

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This course explores the developmental process and how to be successful in effectuating change. Since most business organizations are social systems, this course dives into organizational culture and how it influences the health of a business and its people long-term.

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Persuasive communication is essential not only for selling the products or services of the business but for obtaining financing and running daily operations. This course will provide you with the opportunity to gain confidence and improve their communication skills. Even the most skilled communicator can always learn additional techniques for success.

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This course provides an introduction to key topics in accounting and finance for those involved in new ventures. It reviews financial accounting basics, including GAAP Principles and financial statements, and also covers key issues in finance, broadly defined as any financial or monetary activity that involves a company.

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Marketing has become vital to the success of an organization in today's competitive world. This course provides an introduction to marketing and marketing planning, and addressing the definition of marketing, the marketing mix (the Four Ps), the strategic importance of marketing, and customer values and satisfaction. The course continues into topics of marketing planning including market research, pricing, distribution, and targeting.

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If you're involved in a nonprofit organization, you likely know all too well the importance of budgeting. In this course, you will gain an understanding of the uses and functions of budgets and the relationship between strategic budgeting and tactical budgeting. You will also learn about the organization-wide budget and different budget systems. After introducing the basics of budgeting in a nonprofit, the course continues on to slightly more advanced budgeting topics such as capital budgets, cash flow budgets, and opportunity budgets. You will also learn how nonprofit organizations are using different budgeting techniques to handle operating challenges.

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