Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.

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This course contains the Center for Financial Training & Education Alliance's (CFTEA) online exam for the Modern Banking Representative Certification (MBRC). As a modern certification in today's business world, the nationally accepted MBRC covers material designed to provide relevant knowledge to new and entry-level employees as they develop and advance in their professional careers at financial institutions.

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As a modern certification in today's business world, the Certified Modern Banking Representative (CMBR) covers updated material that allows new, entry-level employees to develop in their careers and equips them to take on modern banking challenges with knowledge, confidence, and skill. This is an entry-level certification for banking representatives that applies to a broad group of job seekers. Certification can offer a clear pathway to employment in the banking industry.

Courses included in this certificate are: Fighting Fraud, Banking Today, Legal Foundations in Banking, Quality Service and Certified Modern Banking Rep. Exam.

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Get in on this exciting and growing way to communicate, market and serve your customers and clients.  For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. 

Learn how social networks are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing.

Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.

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As a vital part of the U.S. economy and a necessity for most Americans, the banking industry is subject to extensive regulation, and banking professionals must understand the legal and ethical responsibilities that come with their work. This course introduces learners working toward Modern Banking Representative Certification to the basics of banking law, exploring the agencies that regulate banking in the U.S. and the various federal laws that affect banking professionals' daily operations.

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Have you dreamed of creating your own business in health and wellness? Becoming an entrepreneur in this growing field can provide you with independence, flexibility, personal fulfillment, control over your own life, and incredible financial rewards. In this innovative course, you'll learn how to make your dreams of building a health-related business a reality.

This course will guide you through the steps to building your own business. You'll explore the different options for creating your business and learn how to develop a successful business plan that reflects your vision and allows you to compete in your target market. You'll gain information about financing your business, and see how to create an effective marketing strategy to help ensure your success. Throughout the course, you'll get access to sample documents and worksheets. By the end, you'll have virtually everything you need to embark on creating your own health and wellness business.

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Events, people, and circumstances fill our normal daily lives—along with a certain amount of stress. Stress can be positive or negative, depending on how we perceive the stressor and it impacts our physical, social, spiritual, and emotional health. Stress is also affected by the social and cultural context in which we live. However, with awareness, stress can be managed and reduced. Interventions such as nutritious food, physical activity, and social support along with modalities including journaling, massage, therapy, meditation, imagery, biofeedback, art and dance therapy, and time spent in nature can help us reduce the stress we experience and create a healthier life.

The outcome of this certificate is to for the learner to describe the physiological, social, and psychological aspects of stress; examine the relationship between stress and health, nutrition, and physical activity; identify causes and health effects of workplace stress; and explore modalities to reduce and manage stress.

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Every year across the globe, millions of individuals are affected by violence. In addition to the tremendous physical and emotional toll, violence has substantial medical, lost productivity, societal, and environmental costs. Young people and women are disproportionately affected by violence. This certificate program examines workplace violence, domestic (intimate partner) violence, elder abuse, child abuse, pediatric abusive head trauma, and sexual assault, gender violence, and rape.

The outcome of this certificate program is for the learner to describe several key types of violence, risk factors specific to those types of violence, assessment and treatment options, and prevention measures to reduce the incidence of violence.

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