This course provides a firm foundation for anyone looking to understand quality management practices and techniques. The course combines instructional material with interactive exercises, vocabulary games, and flashcards to explain the core concepts and strategies of effective quality management. Case studies and examples from manufacturing and service sectors help to explain the nuances of quality concepts, while video segments from experienced quality management professionals provide expert insight into the real-world application of quality principles. The course is self-paced to allow students as much time as needed to absorb information and to understand the key concepts that will help them satisfy their stakeholders and delight their customers.

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Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience for every customer. In this course, learners will explore theories, strategies, and techniques for delivering quality service and building customer loyalty. This course is designed for service professionals with any level of experience who want to expand their knowledge, improve their skills, and increase their understanding of customer service.

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Introduction to QuickBooks® Desktop 2020 (Mac) is an introductory-level course designed to build a foundation of essential skills in QuickBooks®. In this course, learners will develop a greater understanding of the basic bookkeeping and accounting functions that the software enables. The course content focuses on mastering the fundamental tasks performed in QuickBooks®, including setting up a company file and chart of accounts, entering customer and vendor information, recording sales, creating invoices, managing payables and receivables, creating and customizing reports, and using the Audit Trail.

Note: To complete the exercises in this course, learners will need to set up their own access to the QuickBooks® Desktop 2020 software. A subscription to QuickBooks® Desktop 2020 is not included with this course.

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This course provides an overview of recruitment analytics and the benefits of a data-driven approach to recruitment. You will learn to identify and calculate common recruiting metrics, like time to fill, cost per hire, and source conversion. You will also see how data can be gathered, visually displayed, and analyzed to gain an understanding of the recruitment process and to make improvements when necessary. The predictive analytics lifecycle will also be discussed, along with the way that data patterns over time can be used to make predictions about sourcing, performance, and attrition. And, we will look at the ways that applicant tracking systems (ATSs) support the analytics process by gathering data and sharing key recruitment metrics in real time.

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An understanding of retirement planning provides HR professionals with the tools needed to attract and retain top talent. In this 200-level course, you will explore private employer-sponsored plans, federal-sponsored plans, and retirement plans sponsored by financial institutions. You will learn how to help employees with retirement planning, design retirement plans, and assess how restructuring, federal legislation, and portfolio allocation impact retirement funds. This course also presents a model for ethical decision-making and analyzes the ethical components of specific retirement-related issues.

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This online course provides learners with a fundamental understanding of the most critical areas in small business management. Throughout nine segments, learners will explore the varied tasks, such as accounting, budgeting, business law, marketing, and project management, that small business owners must master to be successful. The self-paced course offers an assortment of interactive exercises, videos, case studies, and self-assessments that engage students and provide opportunities to practice business management skills.

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You are not alone if your palms get a little sweaty when you have to speak in front of others. Whether delivering a speech in front of a large audience of professionals or having a direct conversation with one or two friends or coworkers, public speaking is one of the most common anxiety-inducing experiences. Our stress and nerves can impede our ability to deliver a clear message. "Speak with Confidence" will teach you to define and understand speaking anxiety. By understanding the typical causes of speaking anxiety and learning real-world relaxation and confidence-boosting techniques, you will learn practical ways to tackle and overcome your public speaking fears.

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Managing today can require good instincts. However, instinct is not enough to manage the huge amounts of available data and the complex variables of the business world. Statistics can help managers and leaders make sense of these complexities, back-up their assertions, and feel confident about when to take the risks and when to pump the breaks. This intermediate-level course examines statistics as a managerial tool. It also looks at common graphical representations of data and how these can be effective tools to explain situations and support persuasive arguments for a course of action.

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