The goal of Effective Selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. Effective Selling will help you lay the groundwork for repeat business and your future success.

In sales, there are no quick fixes. However, with the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13

Self-Paced classes can begin at anytime.  For more information or to register please click the link.

Learn the basics of employment law so you can legally hire, evaluate and manage employees as a manager, supervisor, small business owner, human resource specialist, or corporate executive. This course will explain the difference between an employee and independent contractor: the basic types of employee benefits; effective hiring; evaluation, and termination procedures; methods to resolve employment disputes in and out of court; discrimination and union laws; and workplace safety rules.

You will gain an inside view of the law with court examples, real situations, and prevention strategies that prepare you to effectively resolve workplace issues. You will learn effective communication techniques, negotiation strategies, and what to expect if you do go to court. This course is a must for anyone who is (or aspires to be) a supervisor, manager, or human resources professional.

Instructor-Led dates are as follows May 17, Jun 14, July 12 and Aug 16.

Self-Paced classes start anytime.

For more information or to register please click the link.

Careers in the legal field often require many years of training, but paralegals can enter the job market quickly. What's more, paralegals earn good salaries and have many opportunities for advancement. In fact, a skilled paralegal can do almost all the jobs a lawyer does.

In this course, you will discover what paralegals do and find out what you will need to know in order to begin your own paralegal career. You will start by getting an excellent grounding in legal terminology, contract law, and the tort system. Next, you will learn how to perform legal analysis, conduct interviews and investigations, write legal briefs, and prepare for appeals. Finally, you will get tips on internships and job-hunting.

By the time you're finished, you will know if becoming a paralegal is the right career choice for you.

Instructor-Led dates are as follows May 17, Jun 14, July 12 and Aug 16.

Self-Paced classes start anytime.

For more informatio or to register please click the link.

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.

Self-Paced classes start at anytime.  For more information or to register please click the link.

Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.

In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.

Self-Paced classes start at anytime.  For more information or to register please click the link.

Are you tired of being intimidated and treated badly by others? Learn specific techniques to become more assertive in all parts of your life. Discover how people manipulate you and how you submit to being a victim. Understand the difference between passive, aggressive, and assertive behaviors, and see how inner dialogues keep people acting in passive ways. Explore ways to change your inner dialogue, such as using affirmations and visualization, creating new labels for yourself and others, and keeping a journal.

Do you think you speak non-assertively? If so, master the skills that will empower you to talk in an assertive manner, including specific verbal techniques and phrases for a variety of situations. Anger and criticism from others are difficult to deal with, so you will get many tips on how to handle these. Because your body can reflect an inner uncertainty, you will learn how to use facial expressions, eye contact, gestures, and your voice to reinforce the assertive statements you're making.

You teach people how to treat you through your behaviors as well as your words, and this course will help you understand which behaviors to use with others so they perceive you as being assertive. When you begin to exhibit your new confidence in relationships, people will counter in various ways. You will learn how to stand firm in the face of this resistance.

Get the assertiveness training you need in order to be more confident and powerful with family members, friends, bosses, co-workers, professionals, service people, and even total strangers. It's your turn to speak up!

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.

Self-Paced classes start at anytime.  For more information or to register please click the link.

In this course, you will learn how to develop successful, grant-fundable proposals.

Whether you're interested in writing grant proposals as a career or in obtaining funding for your organization, this course will give you the grant-writing skills you need to outshine your competition. Highly recommended for development professionals, educators, nonprofit agency staff members or volunteers, and anyone else involved in fundraising for a large or small organization.

While the skills you'll learn during this course are transferable, keep in mind that the focus of this class is on obtaining grant funding for nonprofit organizations.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.

Self-Paced classes start at anytime.  For more information or to register please click the link.

Good time management is the stress-reducing oxygen you need to achieve excellence in everyday life. It is about focusing on the right thing and doing it right. When you become goal-oriented you will find yourself managing your time more effectively. Hence, goal setting is one of the most important time management techniques. This course will help you set goals that are your own and help you use leading-edge strategies to bring them to culmination.