Achieving Success with Difficult People

Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

Leadership

Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

Building Teams That Work

In this course, you'll learn the components of a successful team and the stages of its development. Along the way, you'll follow real-life examples and scenarios to help you identify with the team-building process. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

Skills for Making Great Decisions

Learn how to make excellent everyday decisions from an experienced counselor and life coach. You'll discover the steps necessary to achieve your goals, as well as the power that ordinary, everyday decisions can have over the quality of your life. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.

This is an Instructor-Led class.  Start dates are Aug 16, Sept 13, Oct 18 and Nov 15.  For more information or to register please click the link.

Suite bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Suite bundles.

This course will help you enjoy the rewards that come from doing what really makes you happy! It will help you begin designing a life that really works for you.

With a complete understanding of your own interests, values, needs and abilities, you'll learn how you can use work to express yourself and share your interests and talents. Your every day will be filled with joy and inspiration, and a greater depth of meaning will be added to everything you do. This course is skillfully crafted to weave experiential learning with the conceptual presentation, giving you time to experience, understand, and implement each new strategy as it is introduced.

This is an Instructor-Led and Self-Paced class.  Start dates are Aug 16, Sept 13, Oct 18 and Nov 15.  Self-Paced classes can start at any time.  For more information or to register please click the link.

As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.

This is an Instructor-Led.  Start dates are Aug 16, Sept 13, Oct 18 and Nov 15.  Self-Paced classes can start at anytime.  For more information or to register please click the link.

Under pressure to increase membership, expand program value, attract media, entice donors, and develop volunteers, all while keeping an eye on the bottom line? In the face of stiff competition, more worthwhile causes, more regulations, more watchdog agencies, and fewer funding opportunities, you need to work smarter—not longer.

This course will show you how to use powerful marketing techniques to compete more effectively for customers, donors, members, and volunteers. You'll also learn how to persuade the media to communicate your organization's message and further its ideals and goals. Before you know it, you'll be ready to improve your market share by learning to evaluate and implement effective promotions, advertising campaigns, and communication techniques. If your organization relies on a diverse mix of fees, events, and/or contributions for support, you're sure to find this information-packed course indispensable.

For more information or to register please click the link.

Are you interested in acquiring practical business experience in strategic planning, management, and finance without enrolling in an MBA program? This course is for you!

You'll understand the significance of strategic planning and discover how external and internal environmental factors affect an organization. You'll learn about organizational structures, performance measurements, financial investment models, budgeting, ethics, workplace politics, and more! This course will provide you with in-depth knowledge of the business environment.

For more information or to register please click the link.

Introduction to Microsoft Access 2016

Take control of your data! In this course, you'll learn how to harness the power of Microsoft Access 2016 to organize, store, edit, manage, and report on hundreds of thousands of records.

Intermediate Microsoft Access 2016

Do you want to take your Microsoft Access skills to the next level? In this course, you'll master more advanced techniques for this powerful database program and build an entire database project from scratch.

Series bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Series bundles.

For more information or to register please click the link.

The Microsoft Access 2019 Series provides a comprehensive overview of Access 2019. You will first learn the basic functions of Access and then learn more advanced techniques that fully utilize this powerful software.

The Introductory course will teach you fundamental data management techniques, like creating forms and tables, efficient data entry, and editing. You will also learn how to use Access to develop queries that locate and isolate records and to design professional reports. By the time you have finished the course, you will know how to organize and assemble an effective database for any kind of information you need to store, document, and manage.

The Intermediate course builds on your previous Access skills. You will start by importing customer and order information from several Excel spreadsheets as tables in a new database. Once you have mastered proper table construction, you will learn how to create forms to manage table data. Then, you will discover how to construct crosstab and summary queries, and crunch numbers using query calculations. Finally, you will build a navigation form, so users can search your database.

Series bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Series bundles.

For more information or to register please click the link.

Gain the skills and knowledge you need to start analyzing, tracking and managing data with Microsoft Excel 2019. You will learn how to use, collect, and apply data to real-life problems with charts, numbers and graphs.

Introduction to Microsoft Excel 2019

Learn to quickly and efficiently use Microsoft Excel 2019 as you discover dozens of shortcuts and tricks for setting up fully formatted worksheets. This course, taught by an experience Microsoft Excel instructor, provides in-depth knowledge for beginners that will have you using Excel like a pro.

Intermediate Microsoft Excel 2019

Master new skills and harness the power of Excel to become a power user. This hands-on course provides in-depth knowledge of charts, graphs, PivotTables, Slicers, Sparklines, AutoFilter, macros, and other advanced Microsoft Excel 2019 functions.

Advanced Microsoft Excel 2019

In this hands-on course, you will learn Microsoft Excel 2019's advanced functions and often-overlooked features, including data analysis tools, data tables and databases, custom controls, and PivotTables.

Introduction to Statistics

Improve your understanding of data and learn how to develop graphs and charts. With real-world applications and easy-to-understand examples drawn from business, health care, sports, education, and politics, this course provides the skills and knowledge you need to start analyzing data.

Suite bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Suite bundles.

For more information or to register please click the link.