To efficiently lead projects, project managers need more than tools and techniques—they need skills that allow them to assess data and information and to make the most appropriate and effective decisions possible. They need to ask the right questions that will help them diagnose problems and make the right choices to propel teams to successful outcomes.

This self-paced, fully online course will guide learners through a systematic decision-making process for making carefully considered choices and reaching fully examined conclusions. It will help to refine and develop critical thinking and reasoning skills that will enable project leaders to assess options, generate plans of action, and put their teams in positions to succeed.

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In many organizations, risk and uncertainty are seen as threats that must be planned for, controlled, and (if possible) eliminated entirely. But, are risk and uncertainty inherently bad? Couldn't they be opportunities to reimagine things and create a powerful new approach?

This self-paced, fully online course will help you view risk and uncertainty as a possibility instead of a danger. You'll see uncertainty as a way to examine and improve on existing conditions, opening up new possibilities or pathways that will help you achieve your goals. And for those risks that truly are threats, you'll develop a risk mitigation approach that will help you address problems and potentially uncover skills and abilities you can transfer to other areas of work to improve outcomes and results.

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At the beginning of a project, your responsibilities as a project leader will largely revolve around designing a plan that aligns with your organization's corporate strategy while providing fully functional deliverables that meet your stakeholders' needs. But project planning is not a one-time event: it occurs throughout a project's life cycle, so you need to remain prepared to make changes and have contingency plans in place to address unexpected situations.

This self-paced, fully online course will introduce you to the tools, techniques, and strategies you can use to develop successful projects and release plans. These tools and strategies can guide you in your efforts to create a just-in-time methodology that will complement your organization's strategic and tactical plans and enhance your product life cycle planning in the most efficient way possible.

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This course outlines the fundamental theories and principles of Scrum frameworks, including the underlying philosophy and essential tools practitioners need to adapt to an Agile way of working. Implemented properly, these techniques can produce extraordinary results for stakeholders and customers.

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Project Management Foundations provides a quick overview of the fundamentals of project management. It defines primary concepts, explains basic terminology, and explores two of the most popular methodologies--Waterfall and Agile--employed by successful project leaders and their organizations. It covers the five stages (Initiating, Planning, Executing, Monitoring & Controlling, and Closing) of a Waterfall project and shows how those stages interconnect to help complete projects. It provides a simple interpretation of a common Agile development cycle, identifying and explaining essential Agile concepts along the way. And it recognizes several professional certifications and accreditations that practitioners can obtain to help them better understand and apply established project management principles and improve project outcomes.

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This course provides a firm foundation for anyone looking to understand quality management practices and techniques. The course combines instructional material with interactive exercises, vocabulary games, and flashcards to explain the core concepts and strategies of effective quality management. Case studies and examples from manufacturing and service sectors help to explain the nuances of quality concepts, while video segments from experienced quality management professionals provide expert insight into the real-world application of quality principles. The course is self-paced to allow students as much time as needed to absorb information and to understand the key concepts that will help them satisfy their stakeholders and delight their customers.

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Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience for every customer. In this course, learners will explore theories, strategies, and techniques for delivering quality service and building customer loyalty. This course is designed for service professionals with any level of experience who want to expand their knowledge, improve their skills, and increase their understanding of customer service.

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Introduction to QuickBooks® Desktop 2020 (Mac) is an introductory-level course designed to build a foundation of essential skills in QuickBooks®. In this course, learners will develop a greater understanding of the basic bookkeeping and accounting functions that the software enables. The course content focuses on mastering the fundamental tasks performed in QuickBooks®, including setting up a company file and chart of accounts, entering customer and vendor information, recording sales, creating invoices, managing payables and receivables, creating and customizing reports, and using the Audit Trail.

Note: To complete the exercises in this course, learners will need to set up their own access to the QuickBooks® Desktop 2020 software. A subscription to QuickBooks® Desktop 2020 is not included with this course.

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