Small business leaders are responsible for inspiring employees to do their part to bring about the organization's goals. Good leaders must have a vision of where the business is going, possess strong communication skills, and be able to bring out the best in the people they lead to make that vision a reality. While the fundamentals of leadership and management are the same in large and small business settings, one or two bad leaders can more quickly have a detrimental impact on a small business.

This course will prepare you to lead and manage employees in your organization, whether you are navigating through periods of change, growth, or stress. You will learn about some of the qualities and values shared by successful leaders, like decisiveness, adaptability, and humility, as well as common managerial challenges and techniques, strategies, and best practices to overcome those obstacles.

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Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This Certificate in Managing Change and Resolving Conflict covers the key issues and best practices for managers dealing with contentious situations in the workplace. Each of the seven courses in this suite offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues. Courses included in this certificate program are listed at the bottom of this page. This program can help both current managers, and those advancing in the management ranks, with the necessary knowledge and skills. It is recommended that learners begin with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order. Upon successful completion, you can download and print a Certificate of Completion.

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Uncertainty plays a major role in the business world. You may not be able to fully predict the outcome of a decision, but you can use mathematical tools to help you make informed decisions and manage risks. This course will introduce you to the concepts of probability and statistics. You will learn how to calculate probabilities in a variety of situations. You will also explore simple ways to organize and analyze data by learning about different graphical displays and basic statistical terminology.

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This general awareness course will assess the representation of women in various domains, including sports, politics, education, STEM fields, pink-collar jobs, and managerial positions. We will also review challenges that many working women face, as well as strategies for addressing those challenges both as an individual and from an organizational perspective. The course concludes with a brief review of milestones in the history of women in the workplace and an assessment of some ways that better representation of women can benefit businesses.

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The Lean Six Sigma Green Belt Exam Prep course describes the strategies, techniques, and concepts practitioners will need to effectively prepare for the MindEdge Lean Six Sigma Green Belt certification exam. The nine modules of the course explore the essential components of the DMAIC methodology, describing the important themes, principles, and tools needed to refine processes and enhance operations.

Learner understanding and comprehension are tested throughout the course with interactive games, exercises, case studies, and quizzes. Videos from working professionals provide real-world implementation examples and augment course materials to extend mastery of key concepts. And two 50-question practice exams are presented to mirror the substance and style of questions that course participants will see when they sit for their MindEdge certification exam.

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Human resource professionals must negotiate a wide range of legal issues in the workplace. Employment law is a complex and constantly evolving area that has been disrupted many times over by technological advancements and new economies. This course examines the legal responsibilities and boundaries of human resource professionals and how they use this knowledge to support their employers and organizations. To support organizations effectively in this area, human resource professionals must be able to understand a multitude of regulations that govern employment relationships, as well as accurately assess potential legal issues and employers' ethical responsibilities.

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As a vital part of the U.S. economy and a necessity for most Americans, the banking industry is subject to extensive regulation, and banking professionals must understand the legal and ethical responsibilities that come with their work. This course introduces learners working toward Modern Banking Representative Certification to the basics of banking law, exploring the agencies that regulate banking in the U.S. and the various federal laws that affect banking professionals' daily operations.

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The most effective writing is clear, concise, and error-free. Whether you're writing for business, education, marketing, or personal projects, having a firm understanding of grammar basics will help you communicate effectively with your audience. This Grammar Refresher course will walk you through the foundational elements of English grammar, including the parts of speech, punctuation, and sentence structure. Through interactive games and exercises, you'll learn how to spot and fix common grammatical errors. Gain confidence as a writer and editor by mastering grammar basics with this Grammar Refresher course.

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